To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

Which address should I use for returning the package?


Augustine

Emmy Andriessestraat 512

1087NE Amsterdam

The Netherlands 

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in the original condition, including all tags and hygienic stickers 
  • Unwashed, unworn and unwrinkled
  • In the original packaging

 

Are there any charges for return?

  • Shipping costs of your returning items are at your cost
  • Original shipping charges are non-refundable

 

How soon will I get my refund?

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.